Just as moving isn’t a day to day occurrence, it needs more than just day to day insurance. While Grace enjoys one of the lowest claim rates in the industry, we encourage the use of insurance to ensure your piece of mind. We offer a range of insurance options to best protect your belongings in transit and storage.
Transit, storage and moving insurance
At Grace, we understand that it’s the little things that make a house a home. That’s why we handle your belongings with care and have one of the lowest moving insurance claim incident ratios in the industry.
Despite our dedication to protecting your things, every move comes with a risk. No matter how careful we are in wrapping and securing your belongings, there are some factors that are out of our control. These include the weather, accidents, vibrations, pressure and movement, things that are unavoidable during transit.
That’s why we encourage insuring your move or storage so that if anything was to happen, you’re covered.
International moving insurance
Long distance and international moves involve external agencies, including customs and quarantine staff inspecting your belongings, which provides added risks that fall beyond our teams’ control. Therefore, we strongly advise all of our customers take advantage of Grace Removals transit, storage and moving insurance coverage when moving longer distances or overseas to safeguard their valuables.
Here are some questions we’ve been asked by clients regarding moving insurance to help you get clarity around the various aspects of moving insurance.
Why do I need to insure my move?
Although Grace take all necessary precautions to protect your belongings, insurance covers your belongings against unforeseen circumstances that may occur during a move.
What do I need to insure?
We cannot give specific advice on what to insure, but we recommend insuring so your items are sufficiently protected. Keep in mind that quoted premiums are based on the information you provide.
How much should I insure my goods for?
We cannot give you specific advice on the value to insure your goods for, as that will depend on the accumulated value of your possessions. We can simply provide indicative average values for household items.
What insurance should I take out?
We have different insurance options available but the one you take out depends on you and your requirements. Each option will provide a different level of cover. Read through our Product Disclosure Statement (PDS) which summarises what options are available to you and what is included in the cover.
Will my home and contents insurance cover my goods?
We cannot comment on your home and contents insurance, you will need to speak to your home and contents insurance provider to confirm what they cover.
Our insurance is designed for the moving and storage industry and is tailored to these specific risks.
Do I need to be at the uplift or delivery?
We require there to be an authorised representative at both the uplift and delivery. For delivery, a representative will need to advise the Grace crew of the placement of furniture and cartons in the new home.
What is the likelihood of my items being damaged?
Despite all of our efforts, there are factors that fall outside of our control. Other operators may be involved in the process, including quarantine and customs as well as rail, shipping and airline transport services.
If I have a claim, will I need to pay the excess?
You do not need to pay excess if you insure with Grace.
If I pack the boxes myself, am I still able to insure them?
Grace is the only removal company who is able to offer insurance if a customer packs their own boxes. Please note that a complete valued inventory will need to be supplied prior to uplift.
Can I insure my jewellery?
Yes, Grace is one of the only removal companies who offer insurance for jewellery.
How competitive is your insurance?
We have benchmarked our premiums to ensure they are competitive within our industry.
Here are some of our features:
- No additional premium for household items over $5,000
- Easy Cover insurance – no detailed valued inventory required
- No additional charges for extensions
- Computers valued at full replacement value
- Clothing valued at full replacement value
- Jewellery insurance
- $0 claim excess
- Temporary accommodation warranty
- Electronic items aren’t treated as valuables
- We don’t have an insurance policy charge
- We are able to provide a full replacement value on Packed by Owner (PBO) items
- We have ten year limit before items are declared to market value (our competitors only allow seven years)
- Valuables and/or antiques under $5,000 do not have to be declared
- Claims on PBO cartons aren’t limited to $500 max value
Other companies tell me that I can only insure items that are up to 7 years old. How does your insurance work?
At Grace, we are able to insure your items up to ten years old.
Are there any hidden charges with your insurance premium?
No. Unlike our competitors, we provide you with an all-inclusive premium cover with no hidden charges.
Will my items still be insured if I increase my storage time?
You will need to get in contact with a Grace consultant to amend and extend your insurance cover to accommodate the unplanned storage period.
What happens to my cover if my items are delayed and arrive late?
At Grace, we offer temporary cover for up to 14 days, depending on the level of cover you take out and the reason for the delay. Speak to our consultants for more information.
What happens if my clothes or computer get damaged?
Grace is one of the only removal and storage companies who are able to replace computers and clothes at replacement value.
I was told that I could get “free insurance” with another removalist. Why don’t you offer that?
Some removalists have a policy for ‘Restricted Perils’ i.e. fire, flood, collision, overturning of the vehicle. They mistakenly advise their potential clients that they, the clients, are automatically covered.
As a result of this, some insurance companies are including a warranty in such policies stating that they, the insurer, will not respond if the removal company discloses the existence of the policy OR provides at no cost.
What is the difference between your Easy CoverUltimate Insurance and Standard cover?
Grace Easycover – Ultimate Insurance includes everything covered by our Standard Cover, while also offering:
- No requirement to complete a valued inventory as the insured amount is calculated on the volume of goods being moved
- Provides mechanical derangement/malfunction cover
- Provides pairs and sets cover
- Provides mould and mildew cover
- Temporary accommodation cover for delays
- Covers computers at full replacement value
- Covers clothing at full replacement value
Do I have to insure everything? Or can I choose to insure a few select items?
Unfortunately, we cannot accept your application on certain items only, as the protection is unfair against the insurer, who is providing coverage based on a wide spread of risks associated with household goods. Our premium is based on the spread of risk, so regretfully the premium will increase if only selective items are insured. Your moving consultant can discuss the coverage options and premiums available to you.
I want to take out insurance but do I have to take it out with you?
There is no obligation for you to take out your removal and storage insurance with Grace. However, we have tailor made our insurance policies for our industry to provide the very best cover available.
Who can I can speak to in regards to your insurance policy?
Simply fill out the form on our Contact Us page or give us a call on 0800 472 2369.
Where do I start?
If you’re planning a move, ask one of our professional moving consultants about Grace EasyCover and our other moving insurance options available to protect your belongings during the move.
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How our satisfied customers rate us
Just to let you know our belonging safety arrive our house in Australia yesterday. Thanks very much for your service. Grace's staff have been very helpful in assisting with my relocation to Australia.
For Removals - Veronica, Wellington
Just to let you know that the clock arrived in fine condition thanks to your staff's excellent packaging. I am very grateful for the effort that they went to. Grace moved all of our stuff…
For Removals - Nigel, Auckland
Just wanted to email to say that the guys that came round to move us this morning were fantastic. Very polite, courteous and worked efficiently and listened to where I needed things put etc. They…
For Removals - Lynn, Christchurch
The service provided by Grace Removals has been excellent - we were very impressed with the high standard of work done by your team at our house - they did a superb and very professional…
For Removals - Caroline, Chester
From the very beginning when we enquired about having our furniture sent from New Zealand to the day it arrived on our doorstep everything went very smoothly. The care and time that has been taken…
For Removals - Mark, Perth
This was our third move with Grace and once again your staff were awesome. The four removalists were always friendly, always polite, very helpful and nothing was a problem - and they were great with…
For Removals - Michael and Samantha, Greenhithe
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