Frequently Asked Questions

What is transit insurance and why is it important?

Transit insurance is a special type of insurance that protects against damage and loss during transit. Just as you need to protect your belongings from loss whilst they are in your home, you also need to protect them throughout the moving process. Whilst Grace will take the utmost care of your effects, there are circumstances outside of our control that may put your belongings at risk.

Is there specialist packing that can be used for our antiques?

Yes, Grace Fine Art specialises in the transportation of art and antiques throughout the Southern hemisphere, whether it is a sideboard or a prized art collection. Items requiring specialist care will be identified and a made to measure wooden crate will be used to protect the item during transit.

Do I have to be at the uplift and delivery?

An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise the Grace crew on the placement of furniture and cartons in the new home.

What will Grace Removals disassemble and reassemble during my relocation?

The Grace Removals crew will disassemble and reassemble beds for your relocation. The dismantling and reassembly of trampolines and swing sets is part of our normal service where dismantling is necessary, and such work is not affected by rusted bolts or the need for specialised tools.

What should I do if the volume of my shipment changes?

Please contact your Grace consultant and we will review the quote if necessary.

How should I pack my effects, if Grace Removals has not quoted to pack?

Packing Materials Grace is able to provide you with packing materials for your move. Alternatively you can use your own packing materials. You will require:

  • Clean sturdy cartons
  • Clean paper
  • Bubble wrap
  • Marking pens
  • Tape


  • Keep aside all important documents and items you will need immediately in your new home.
  • Pack one room at a time, with similar items in each box.
  • Wrap each item individually and place a layer of cushioning at the bottom of the box.
  • Place heavier items at the bottom of the box.
  • Label each box carefully with your name, the contents and the room it is to go into to.
  • Pack heavy items into small boxes, especially books.

How long can I store my household effects for?

Grace can provide storage for any period of time from a week to an indefinite period of time.

What should I do with valuables such as jewellery and stamp collections?

These items are excluded from transit insurance cover, and as such need to be transported by you to your destination.

Can I move my pot plants?

Yes, Grace Removals can move your pot plants throughout New Zealand. Unfortunately plants can not be relocated overseas.

Can I move my pets?

Yes, Grace Removals can relocate your pets whether it be to a new city or new country.

Can I move my car / boat / trailer / caravan / motor bike?

Yes, Grace Removals can arrange the transportation of your vehicles to your new destination.

What items are you unable to move?

The following are considered to be dangerous goods and are not transportable by Grace Removals:

  • Cooking Oils
  • Cleaning Solvents
  • Aerosol Cans
  • Matches
  • Firelighters
  • Pesticides
  • Paint Thinners
  • Oil
  • Petrol
  • Kerosene
  • Methylated Spirits
  • Turpentine
  • Weed Killers
  • Photographic Chemicals
  • Swimming Pool Treatments

Can I move firearms?

Under New Zealand Law, Grace Removals is unable to transport firearms for domestic relocations. Please speak with one of our consultants for restrictions when moving firearms overseas.

What items can not be moved locally or within New Zealand?

In addition to the dangerous goods listed above, it is prohibited to transport explosives, ammunition and toxic materials. Grace Removals will not transport jewellery, money, stamp collections and the like.

How long is my quotation valid for?

Grace Removals quotations are valid for 30 days from the date of issue and the work is to commence within 90 days from the date of acceptance.

How long will my household goods take to arrive at my overseas destination?

The shipping time can vary according to your destination, your Grace consultant can advise you of an approximate timeframe. It is important to note that on arrival, your shipment will have to be cleared by customs before delivery to your new address.

What items cannot be taken when moving overseas?

Customs regulations vary according to each destination, so it is important to check with your Grace consultant as to the regulations of your new country. If there are any prohibited items amongst your goods, this may delay the clearance of your shipment and result in confiscation and heavy fines.